Next Level Boilers

Last Updated: [29/9/2026]

These Terms & Conditions set out the terms under which Next Level Boilers provides boiler supply, installation, replacement and related services. By using our website, submitting an enquiry, booking a survey or purchasing our services, you agree to these Terms & Conditions.

1. About Next Level Boilers

Next Level Boilers provides boiler replacement, boiler installation and related heating services to customers in and around Hertfordshire and surrounding areas.

Companies House Number: 16402058
VAT Number: 501 2133 64

Contact Details:
Telephone: 0800 999 1450
Email: [email protected]
Location: Hoddesdon, Hertfordshire

2. Website Information

We make every reasonable effort to ensure that the information displayed on our website is accurate and up to date.

However, product descriptions, specifications, availability, images and prices may change from time to time. We reserve the right to correct errors, update information or make changes to our website without prior notice.

Images shown on the website are for illustrative purposes unless specifically stated otherwise.

3. Surveys and Quotations

Where a home survey or video survey is required, the information gathered during the survey will be used to assess the proposed boiler installation and provide an appropriate quotation.

Prices displayed on the website or discussed before a survey may be subject to confirmation following an assessment of the property and existing heating system.

If additional work or materials are required due to circumstances identified during the survey or installation, these requirements will be explained to the customer before additional work is undertaken wherever reasonably practicable.

4. Boiler Installation

All boiler installations are subject to the suitability of the property, existing heating system, boiler location, pipework, flue position and other relevant site conditions.

The installation method may vary depending on the individual property and existing system.

Customers must provide reasonable access to the property, boiler, heating system, pipework and areas required to carry out the agreed work.

5. Customer Information and Photographs

Customers are responsible for providing accurate information when completing our booking and survey forms.

Where photographs are requested, customers should provide clear and accurate photographs showing the boiler, pipework, flue and surrounding areas.

We may use information and photographs supplied by the customer to assess the proposed installation and prepare a quotation.

6. Prices and Payment

Prices displayed on our website are subject to the information and conditions stated alongside the relevant product or service.

A final quotation may depend on the findings of a survey and the specific requirements of the installation.

Unless otherwise agreed, payment terms will be confirmed before installation.

Where additional work is required that was not included in the original quotation, the customer will be informed before the additional work is carried out wherever reasonably possible.

7. Finance

Where finance options are advertised on our website, finance is subject to status, eligibility and the terms and conditions of the relevant finance provider.

Any representative example displayed on the website is for illustration purposes only.

The actual finance agreement, monthly payment, interest rate, total amount payable and approval will be determined by the relevant finance provider.

Next Level Boilers cannot guarantee that an individual customer will qualify for finance.

8. Appointments and Access

Customers are responsible for ensuring that reasonable access is available at the agreed appointment time.

If a customer needs to cancel or rearrange an appointment, they should provide as much notice as reasonably possible.

Where an appointment cannot proceed because reasonable access is unavailable, the appointment may need to be rearranged.

9. Installation Work

Installation work will be carried out with reasonable care and skill and in accordance with applicable requirements and regulations.

The exact scope of work may vary depending on the property and existing heating system.

Where necessary, existing pipework, connections or other components may need to be modified or replaced to complete the installation appropriately.

Any significant additional requirements identified during the installation will be discussed with the customer where reasonably practicable.

10. Manufacturer Warranty

Manufacturer warranties are subject to the individual manufacturer’s terms, conditions and registration requirements.

Where applicable, Next Level Boilers will provide information relating to manufacturer warranty registration and handover following installation.

The duration and scope of any manufacturer warranty will depend on the boiler manufacturer and the specific product installed.

Customers should comply with any manufacturer requirements relating to warranty registration, servicing and maintenance.

11. Existing Heating Systems

Where a new boiler is installed as a replacement for an existing system, the existing heating system and components may contain pre-existing faults, wear or defects.

Next Level Boilers cannot be responsible for faults or failures in existing components that were not part of the agreed installation work.

Where an existing component requires replacement or modification to complete the installation, this will be discussed with the customer wherever reasonably practicable.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate information when booking a survey or installation.
• Providing reasonable access to the property.
• Informing us of any known issues with the existing heating system.
• Ensuring that photographs supplied for a survey are clear and accurate.
• Following any reasonable instructions provided before or during the installation.
• Making payments in accordance with the agreed payment terms.

13. Limitation of Liability

Next Level Boilers will provide services with reasonable care and skill.

We will not be responsible for delays, damage or failures caused by circumstances outside our reasonable control, inaccurate information supplied by the customer, restricted access, pre-existing defects or faults within existing systems that could not reasonably have been identified before or during the agreed work.

Nothing in these Terms & Conditions is intended to exclude or restrict any legal rights or liability that cannot legally be excluded or restricted.

14. Third-Party Services

Our website may contain links, widgets or services provided by third parties, including finance providers, review platforms and other external services.

Third-party services may have their own terms and conditions and privacy policies.

Next Level Boilers is not responsible for the content, availability or operation of third-party websites or services.

15. Reviews and External Platforms

Where links or widgets to external review platforms are displayed on our website, the reviews and information shown may be provided directly by the relevant third-party platform.

Any use of such platforms is subject to the terms and conditions of the relevant third-party provider.

16. Privacy and Personal Information

Information submitted through our website, booking forms, survey forms or other communication channels will be handled in accordance with our Privacy Policy.

For information about how personal data is collected, used and stored, customers should refer to our Privacy Policy.

17. Website Availability

We aim to keep our website available and operating correctly but cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or restrict access to the website where necessary for maintenance, updates, security or other operational reasons.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements or website practices.

The latest version will be published on this page. The date shown at the top of this page indicates when the Terms & Conditions were last updated.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms & Conditions or our services will be dealt with in accordance with the applicable laws and courts of England and Wales.

20. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us using the details below.

Next Level Boilers
Hoddesdon, Hertfordshire

Telephone: 0800 999 1450
Email: [email protected]

Companies House Number: 16402058
VAT Number: 501 2133 64

Opening Hours:
Monday–Friday: 8:00am–5:00pm
Saturday: By Prior Appointment
Sunday: Closed