These terms and conditions (the “Terms and Conditions) govern the use of (the “site’). This site is owned and operated by Next Level boilers. This site is a portfolio.

By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our site is the property of Next Level boilers and the site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site

Limitation of Liability

Next Level boilers and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the site


Except where prohibited by law, by using this site you indemnify and hold harmless Next Level boilers and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these terms and conditions.

Applicable Law

These terms and conditions are governed by the laws of England and Wales


If at any time any of the provisions set forth in these terms and conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal and the rest of these terms and conditions will still be considered valid.


These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these Terms and Conditions or post a notice on our site.

Our Heating Installations

Most heating installations do not require planning permission but you should check. If, for example, your property is a listed building or you are in a conservation area and/or the system flue extends 1 metre above the roof height, you may need planning permission. You are responsible for contacting your local planning authority to obtain confirmation that planning permission is not required. We cannot be held liable for any installation carried out where planning permission was required but not obtained and we cannot offer refunds in such cases.

You must provide the following for our use free of charge during the works: water, washing facilities and toilets; electricity supply; gas supply (where relevant); adequate storage space; safe and easy access to your property from the public highway; easy access to the location within the property where the installation is to take place.

Goods belonging to us may be delivered to the site. If the contract is terminated early for any reason, unless you have paid for the goods, you must return them to us. Until ownership of the goods passes to you: you must store the goods separately in such a way that they remain readily identifiable as our property; you must not destroy, deface or obscure any identifying mark or packaging relating to the goods; and you must maintain the goods in satisfactory condition.

If, when we commence work, we find that there is a problem which was not reasonably apparent on survey or we find dangerous material such as asbestos, we reserve the right to cancel, suspend or increase the price of the works. If we cannot carry out the work for reasons outside of your control, you will not be charged. If you do not provide us with reasonable access or you suspend or cancel the work, we may suffer additional costs and may recharge you for these and for any work carried out.

We will carry out the work in conformity with this contract and will take reasonable care in carrying out the work but we do not accept liability for any damage to decorations, walls, floors or the like which is not reasonably avoidable in carrying out the work. We will make good on any holes but will not re-decorate, re-finish or re-lay flooring or floor covering. Boxing in of pipework is not included unless specifically set out in the quotation. You should, therefore, be aware that minor redecoration may be required after the works, which is not included in the quotation price. We will notify Building Control or Gas Safe of your installation as appropriate following completion.

You will pay any sums due by the relevant date/s set out on the quotation or otherwise agreed or, if not stated, immediately on completion of the work. If you fail to pay the amount specified by the due date then we may charge interest until the full amount is paid. The interest rate we charge will be 3% above the base rate set by the Bank of England. If you are in breach of this agreement because you have failed to make an agreed payment, then we may be entitled to suspend work, recover any additional costs we incur and/or require you to return any delivered goods to us.

Any manufacturer’s warranty included with any boiler purchased as part of the work is subject to the terms of such warranty (available directly from the manufacturer). Please note that, for the warranty to remain valid, you must ensure that the boiler is serviced by a Gas Safe registered engineer within each 12 month period from installation. You must keep appropriate records of those services and be able to produce them on request. No servicing is included within this contract and you must make your own separate, personal arrangements for this. The manufacturer warranties for other products installed may attract other conditions and you should, in each case, refer to the terms of the guarantee or contact us for further information.

You agree that from time to time we may arrange for the work to be inspected and you will grant such reasonable access as may be required in order for such inspections to be carried out.

We are not liable to you for:

Any defect in or damage caused to the work, or any part of it, arising from fair wear and tear, wilful damage, your negligence, damage caused by a third party (other than our representatives and installers), failure to follow our instructions or any instructions of the manufacturer or supplier of goods forming part of the work, or alterations made or actions taken without our approval.

Any existing pipes,fittings,valves, when fitting a new boiler. We are solely responsible for pipes and fittings installed by us (Next Level boilers)

Any loss due to fire, theft or other risks normally insured for under a household insurance policy.

Any delay in carrying out the work, and any related costs.

Any costs arising out of any requirement for us to cancel the work if we cannot carry it out as planned.

Any defect, damage or breakdown caused by inadequate servicing of a boiler or other product (unless such servicing was provided by us) or by deliberate action, accident, misuse or third party interference including modification or an attempted repair (other than repairs carried out by us) which does not fully comply with industry standards.

Any defect, damage or breakdown caused by the design, installation and maintenance of a central heating system or which is due to the integrity or suitability of any existing part of a heating system to which the works have connected; including but not limited to:

Any leaks arising from an open vent to combi conversion. These risks are explained in our survey/photos section.

Any leaks involving existing condensate pipework as a result of poor condition of the existing pipework.

De-scaling or other work required as a result of hard water scale deposits or from damage caused by aggressive water or sludge resulting from corrosion.

Any incompatibility of a shower with any new boiler supplied and installed by us (in place already).

Any issues arising as a result of inadequate or changeable water supply.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business, wages or goodwill) howsoever arising.

Notwithstanding the foregoing, nothing in this agreement is intended to limit any rights you might have as a consumer under applicable law, or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

0800 999 1450

25 Westhill Road


EN11 9DL